FAQ

Just touch the wooden base of LOONA lamp to switch on/off and to change the light color.

You can switch off the light of LOONA lamp without interrupting the levitation effect. So LOONA lamp is an eye-catcher in daylight as well.

No! You can enjoy LOONA lamp switched on day and night without any worries.

We accept Paypal, American Express, Visa- and Mastercard, Google Pay, Apple Pay and many more.

You will be charged in the currency of the country you are located in.

Data collected are only used for processing and delivering the orders. We never share our customers data with third party in any other way than order fulfillment. Your online transaction is secure with the highest level of transaction security. Our store uses SSL encryption technology to protect your card information while securely transmitting it by SSL directly to a secure electronic vault for payment processing.

Our shipping takes 7-16 days depending on your country and region. Please note that we require 1 to 3 working days to fulfill your order before dispatching it. Of course we are doing everything in our power to get your order to you as soon as possible! Please consider any holidays that might impact delivery times.

Upon order completion, you will receive a confirmation email with your order details. You will receive a shipment confirmation and tracking number via email once your package has been prepared for shipment as well.

If you have questions about your order status or did not receive the email, please send us an email to support@loonalamp.com including your order number.

If you are not 100% satisfied with your LOONA lamp, we offer a 30 days Money-Back Guarantee.

If you want to return your order, the shipping times depend on the country and region you are located in. As soon as we receive your return, we are going to take care of your issue and will refund you when everything is verified.